Delivery & Returns

Shipping & Returns Policy

SHIPPING

We operate on a made-to-order model (no stock held), which means all items are processed directly with our suppliers after your purchase is confirmed.

• Delivery Time:
  Estimated delivery time is 7 to 20 business days, depending on the destination country and supplier logistics.
  A tracking number will be sent to your email once your order is shipped.

• Shipping Costs:
  Shipping may be free or calculated at checkout depending on the destination and product.
  Any customs fees or import taxes are the customer’s responsibility.

• Incorrect Address:
  Please ensure all delivery information is accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

RETURNS & EXCHANGES

We are committed to your satisfaction. If you're not completely happy with your purchase, we offer returns or exchanges under the following conditions:

• Return Period:
  You may request a return within 14 calendar days of receiving your order, in line with current UK consumer legislation.

• Return Conditions:
  Items must be unused, in their original packaging, and free of any customer-caused damage.

• Damaged or Faulty Items:
  If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos and a description of the issue.

• Custom or Made-to-Order Products:
  These items are non-refundable, except in cases of manufacturing defects.

• How to Request a Return:
  Please email us at [support@revivali.com] with your order number and reason for return. We will guide you through the process.
  Return shipping costs are the customer's responsibility, unless the item is faulty.

REFUNDS

• Once your return is received and inspected, we’ll notify you via email to confirm approval or rejection.

• If approved, your refund will be processed to your original payment method within 5 to 10 business days.