Privacy Policy

Last Updated: 23 October 2025

Revivali is responsible for this store and website, including all information, content, features, tools, products, and services related to it, with the aim of providing you, the customer, with a personalised shopping experience (the “Services”).

Revivali is powered by Shopify technology, which enables us to make these Services available to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase, or conduct any other transaction through the Services, or when you communicate with us in any other way.

In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in relation to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term “personal information”, we refer to information that identifies or can be reasonably associated with you or another individual. Personal information does not include data that has been anonymised or de-identified such that it can no longer identify or be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Information: such as your name, billing and shipping address, telephone number, and email address.

  • Financial Information: including credit or debit card numbers, bank account details, payment information, transaction data, and payment proof.

  • Account Information: including username, password, security questions, preferences, and settings.

  • Transaction Information: including items viewed, added to basket or wishlist, purchased, returned, exchanged, or cancelled, as well as your purchase history.

  • Communications with Us: information you provide when contacting our customer service team.

  • Device Information: details about your device, browser, network connection, IP address, or other unique identifiers.

  • Usage Information: details about your interaction with our Services, such as when and how you access or browse them.

Sources of Personal Information

We may collect personal information in the following ways:

  • Directly from you, when you create an account, visit or use our Services, communicate with us, or provide your information in any other way.

  • Automatically, through cookies or similar technologies when you use our products or visit our website.

  • From our service providers, when they collect or process personal information on our behalf to enable specific technologies.

  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on your interaction with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, personalise, and improve the Services: fulfilling orders, processing payments, remembering your preferences, handling deliveries, facilitating returns or exchanges, and offering personalised product recommendations.

  • Marketing and Advertising: sending promotional communications by email, text, or post, and displaying online advertisements based on your shopping activity.

  • Security and Fraud Prevention: verifying your account, preventing fraudulent or malicious activity, and ensuring safe transactions.

  • Communications: providing customer support and maintaining our business relationship with you.

  • Legal Reasons: complying with laws, responding to legal requests, and enforcing our terms or policies.

How We Share Your Personal Information

We may share your information in certain situations, including:

  • With Shopify, manufacturers, and service providers (for IT, payments, data analytics, fulfilment, and logistics).

  • With business and marketing partners to deliver targeted advertising and promotional campaigns.

  • When you authorise or consent to sharing (for example, social media widgets or third-party integrations).

  • With affiliates or companies within our corporate group.

  • In connection with business transactions (such as mergers, acquisitions, or legal compliance).

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to operate and improve them. Information submitted through our Services may be transmitted to and shared with Shopify, and with third parties located in other countries.

Shopify may also use data about your interactions with our store, other merchants, and Shopify itself to provide enhanced features. In such cases, Shopify is the controller of this data.

For more information on how Shopify uses your personal data and your rights, please visit Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We recommend reviewing their privacy and security policies before providing any information.

We are not responsible for the content, accuracy, or privacy practices of third-party sites. Sharing information on public or semi-public platforms (such as social networks) may make your data visible to others.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal data from minors as defined by applicable law.

If you are a parent or guardian and believe your child has provided personal data, please contact us to request deletion.

Security and Data Retention

We take appropriate security measures to protect your personal data; however, no system is completely secure. We cannot guarantee absolute security or the safe transmission of data sent via unsecured methods.

We retain your information only as long as necessary to maintain your account, fulfil legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights:

  • Access: to request a copy of your personal information.

  • Deletion: to request that we delete your data.

  • Correction: to request rectification of inaccurate information.

  • Portability: to receive your data in a transferable format.

  • Opt-out of sale or targeted advertising: in some locations, you can request that we stop sharing your data for advertising purposes.

If you are in the United Kingdom or the European Economic Area (EEA), you may also have the right to:

  • Object to or restrict processing of your data;

  • Withdraw consent at any time (without affecting previous lawful processing).

You can exercise your rights directly through the Services or by contacting us using the details below.

We will respond within the time limits required by law.

Complaints

If you have concerns about how we handle your personal data, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where we transfer data outside the EEA or UK, we use recognised transfer mechanisms such as the EU Standard Contractual Clauses or UK-approved equivalents, unless the destination country is deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will update the “Last Updated” date and provide notice as required by law.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 Support@revivali.com
📍 150 Holborn, London, ENG, EC1N 2NS, United Kingdom

For the purposes of applicable data protection laws, Revivali is the controller of your personal information.