Terms & Conditions

OVERVIEW

We’re delighted to have you here at our store! The terms “we”, “us”, and “our” refer to our store. Our store is responsible for this website, including all the information, content, features, tools, products and services offered to you, the customer, with the aim of providing a personalised shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

The following terms and conditions, together with any policies referenced herein (collectively, these “Terms of Service” or “Terms”), describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are of the age of majority in your country or region of residence and that you have given us your consent to allow any of your minor dependents to use the Services under your supervision.

To use the Services, including browsing our online store or purchasing any of our products or services, you may be asked to provide certain details such as your email address, billing, payment, and shipping information. You represent and warrant that all information provided is accurate, current, and complete, and that you have the legal right to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online store. However, please note that colours and appearance may vary from what you see on your device due to screen settings and display differences.

We do not guarantee that the quality or appearance of any products purchased by you will meet your expectations or match the descriptions provided online.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, region, or jurisdiction.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase. Our store reserves the right to accept or decline your order at its sole discretion. Your order will not be confirmed until acceptance has been communicated. We must receive and process your payment before accepting your order.

Please review your order carefully before submitting it, as cancellations may not be possible once accepted. If we decline, amend, or cancel an order, we will attempt to notify you via the contact details provided at checkout.

Your purchases are subject to our Refund Policy [LINK].

You confirm that your purchases are for personal or household use only, and not for resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed and will be confirmed in your order email. Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import duties.

Prices listed in our online store may differ from those offered in physical stores or other retailers. Promotional offers may be subject to separate terms and conditions, which will take precedence in case of conflict.

You agree to provide current, complete, and accurate purchase and account information, and to promptly update your details — including email address, payment methods, and expiry dates — so that we can process your transactions and contact you when necessary.

You represent and warrant that:
(i) the payment information you provide is true and correct;
(ii) you are authorised to use the payment method;
(iii) all charges incurred will be honoured by your payment provider; and
(iv) you will pay all charges, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for delays in shipping or delivery. All delivery times are estimates and not guaranteed. We are not liable for any delays caused by carriers, customs clearance, or events beyond our control. Ownership and risk of loss pass to you once goods are handed over to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including all trademarks, trade names, text, designs, images, graphics, product reviews, videos, and audio, as well as their layout and organisation, are owned by our store, its affiliates, or licensors, and are protected under intellectual property laws.

You may only use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, or transmit any part of the Services without prior written consent.

All rights not expressly granted herein are reserved.

The names, logos, and designs associated with our store are our trademarks or those of our affiliates or licensors. You must not use them without prior written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that such tools are provided “as is” and “as available” without warranties of any kind. You use them entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of such external sites. Accessing third-party content is at your own risk. Please review their terms and privacy policies before engaging in any transactions.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section must not be removed or altered.]
Our store is powered by Shopify. However, any sales or purchases you make are directly with our store. Shopify is not responsible for any products, transactions, or issues arising from your purchases. You expressly release Shopify and its affiliates from all claims related to your use of our Services or your purchases.

SECTION 10 – PRIVACY POLICY

All personal data collected through our Services is governed by our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy.

By using our Services, you acknowledge that you have read and understood these policies.

SECTION 11 – FEEDBACK

If you provide us with any feedback, ideas, or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, and publish such feedback for any purpose.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct or update such errors at any time without notice.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. You must not use them to violate any laws, infringe intellectual property, transmit harmful or misleading content, or engage in abusive or fraudulent behaviour.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services at any time, for any reason, without notice. Certain clauses, such as Intellectual Property, Liability, and Indemnity, will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available”, without any warranties of any kind, express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, our store, Shopify, and their affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless our store, Shopify, and their affiliates from any claims or damages resulting from your breach of these Terms or violation of any law or third-party rights.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions shall remain in effect.

SECTION 19 – WAIVER AND ENTIRE AGREEMENT

Failure to enforce any right under these Terms shall not constitute a waiver. These Terms constitute the entire agreement between you and us.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign them without restriction.

SECTION 21 – GOVERNING LAW

These Terms and any related agreements shall be governed by the laws of the United Kingdom.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms at any time on this page. We reserve the right to update or modify them at any time. Continued use of the Services after changes constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to info@revivali.com.
Our contact details are provided below.