💳 Refund & Return Policy (English Version)

Eligibility for Returns

• You may request a return within 14 days of receiving your order.
• To be eligible, the item must be unused, in original condition, and with all tags/packaging.
  
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, including but not limited to:

• Underwear and lingerie
• Personal care items
  
• Gift cards or downloadable products

Return Process

• Contact us at [your email/contact] with your order number and reason for return.
• We will provide you with instructions and the return address.
  
• Ship the item back to us in secure packaging.

Refunds

• Once your return is received and inspected, we will notify you by email.
• If approved, the refund will be processed to your original payment method within 5–10 business days.
  
• Shipping costs are non-refundable.

Exchanges
If you wish to exchange an item (e.g., size or color), please return the product and place a new order.

Damaged or Defective Products
If you receive a damaged or defective item, contact us immediately with photos. We will arrange a replacement or full refund at no extra cost.

Late or Missing Refunds
If you haven’t received your refund within 10 business days, first check with your bank or payment provider. If the issue persists, please contact us at [your email/contact].

Contact Information
For all return and refund requests, please reach us at:
📧 Email: [Support@revivali.com]
📞 Phone: [+55 31 7267-7127]